Jana Nexus: Journal of Health and Medicine
Jana Nexus: Journal of Health and Medicine is committed to handling appeals and complaints in a fair, transparent, timely, and confidential manner. This policy outlines the procedures for authors, reviewers, readers, and other stakeholders to raise concerns related to editorial decisions or publication ethics.
- Scope of Appeals and Complaints
This policy applies to:
- Appeals against editorial decisions (rejection, revision, or acceptance conditions)
- Complaints regarding peer review process or editorial conduct
- Allegations of ethical misconduct (plagiarism, data fabrication, authorship disputes)
- Complaints related to publication procedures or ethical standards
- Appeals Process
- Authors may submit an appeal within 14 days of receiving an editorial decision.
- Appeals must be made in writing and include:
- Manuscript title and ID
- Clear reasons for the appeal
- Supporting evidence or clarification
- Appeals are reviewed by a senior editor or editorial board member not involved in the original decision.
- The decision after appeal review is final and will be communicated in writing.
- Complaints Handling Procedure
- Complaints should be submitted to the Editor-in-Chief with full details and evidence.
- All complaints are acknowledged within a reasonable timeframe.
- The journal will conduct an impartial investigation following recognized ethical guidelines.
- If required, independent reviewers or advisors may be consulted.
- Confidentiality and Fairness
- All appeals and complaints are handled confidentially.
- No individual will be disadvantaged for raising a concern in good faith.
- Personal data will be protected in accordance with applicable data protection regulations.
- Ethical Misconduct and Outcomes
- Proven ethical violations may result in correction, retraction, or other editorial actions.
- In serious cases, relevant institutions or funding agencies may be notified.
- The journal will follow established ethical guidance when resolving disputes.
- Limitations
- Appeals based solely on disagreement with reviewer opinions, without substantive justification, may not be considered.
- Complaints related to publication fees or refund requests are governed by the journal’s payment and refund policies.
- Escalation
If a complainant is dissatisfied with the outcome, the matter may be escalated to the Publisher or Editorial Advisory Board for final review.
- Policy Review
This policy is reviewed periodically to ensure compliance with evolving best practices in scholarly and medical publishing.